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Return Policy



At Heel Pain Express, we want to make your online shopping experience awesome; as perfect and painless as possible. But if something doesn't work out, your first step is going to be to contact us in the space below. Don’t forget to include in your message what you would like to return or exchange.

If we made a mistake, we are always willing to make it right! If you aren’t super happy with an item and want to exchange it, that’s no problem! Before you ship your order back, let us know in the form below what your problem is and what you would like to exchange. We may be able to help or adjust your item and fix the issue without having to return it!

Heel Pain Packages - We offer a 90 day guarantee on all three packages. You can return the entire package in used condition within 90 days of the purchase date for a refund minus shipping costs and restocking fee, or new condition for full.


Please fill out the return form below, leaving your order number in the message field. We will contact you with the details on how to return your products to us.